Last updated: August 24, 2026

Following are the terms and conditions that make up our Shipping Policy.

Order processing time

All orders are processed and shipped within 1 to 2 business days. Orders are not shipped or delivered on weekends or U.S. holidays. If there is a delay, for example during a high volume period, we will let you know.

Shipping rates and delivery estimates

Shipping charges are calculated and shown at checkout. Enjoy free shipping on all orders over $50.

• Shipping method: USPS
• Estimated delivery time: 3 to 7 business days after your order ships
• Shipping cost: Calculated at checkout

Delivery estimates are provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays can affect delivery times.

Where we ship

We currently ship within the United States only. We do not offer international shipping, and we are unable to ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

You will receive a shipping confirmation email with a tracking number once your order ships. Tracking numbers usually become active within 24 hours. You can track your package at usps.com.

Damaged or lost packages

If your order arrives damaged, or if tracking shows that your package is lost or was delivered but not received, please contact us within 7 days of the delivery date. Please keep all packaging and the damaged items, since the carrier may need them to process a claim. We will help you open a claim with the carrier and work with you on a resolution.

Refused or undeliverable packages

If a package cannot be delivered, goes unclaimed, or is refused, you are responsible for the original and return shipping costs, and those costs will be deducted from any refund issued.

Returns

All sales are final. Please see our Refund Policy for full details, including what to do if your order arrives damaged or incorrect.

Questions

Upstate Aura, LLC
Email: info@upstateaura.com
Phone: 929-269-0973
We respond to all messages within one business day.