Last updated: August 24, 2026

All sales are final

Because our products are consumable items intended for personal use, we are unable to resell any product once it has left our facility. For health and safety reasons, all sales are final and we are unable to accept returns or exchanges.

If something is wrong with your order

We want you to be completely satisfied with your purchase. If your order arrives damaged, if you receive the wrong item, if something is missing, or if you have any other concern with your order, please contact us within 7 days of delivery so we can make it right.

Please include your order number and, where possible, a photo of the item and the packaging. Once we have reviewed it, we will send a replacement or issue a refund, whichever you prefer.

Canceling an order

You may cancel an order at any time before it ships. Since orders are usually packed within 1 to 2 business days, please contact us as soon as possible if you need to cancel. Once an order has shipped, it can no longer be canceled.

Packages lost or delayed in transit

All orders ship with tracking. If your tracking shows that a package is lost, stuck, or was delivered but not received, please contact us and we will help you open a claim with the carrier and work with you on a resolution.

Subscriptions

If you have a subscription, you can pause, skip, or cancel it at any time from your account or by contacting us. Please make any changes before your next order is processed, since orders that have already been placed are subject to the final sale policy above.

How to reach us

Thank you for understanding and for supporting our business!

Upstate Aura, LLC
Email: info@upstateaura.com
Phone: 929-269-0973
We respond to all messages within one business day.